We are Real Teeth Dental Clinic (RTDC) now looking for a qualified candidate to fulfill the position below:

1: Admin and Operations Manager (01 position)

2: Admin and Operations officer (02 position)

3: Customers Services officer (02 positions)

4: Dental Assistants (03 positions)

Interested candidates can apply their CV to our head office or via HR telegram. 086 737 372

1-Admin and Operations Manager

Category: Business Administration, Operations Management
Type: Management Team
Location:Phnom Penh
Schedule:Full-time
Salary: Negotiation based on capacity and qualification

Working hour: Monday-Friday, 8:00am-7:00pm (120 minutes lunch break), Day off one day per week

Apply to: HR and Admin Manager at Head Office or Via Telegram: . 086 737 372

Admin and Operations Manager will be undertaking the duties that involve managing administrative tasks and HR, and assist brand manager on tasks as described below:

Administration manager job description

Real Teeth Dental Clinic (RTDC) is looking for a skilled professional to supervise the organization’s administration systems. The administration manager will be responsible for planning, streamlining, and executing administrative workflows and procedures. They will oversee a team that focuses on new personnel recruiting and training and allocate responsibilities and office space to all staffers. The administration manager will also assess personnel performance, provide guidance, and implement process changes to enhance overall efficiency.

Objectives of this role

Recruit and onboard high-quality personnel that can advance RTDC’s goals
Establish conduct and workflow standards across the organization
Remove productivity roadblocks as they emerge
Ensure processes and procedures comply with relevant policies and regulations
Streamline business operations to keep costs within established budgets
Drive smooth organizational operations throughout the workday

Responsibilities

Direct personnel recruitment and training processes
Plan and streamline all administrative procedures
Assess team performance to identify opportunities for coaching and guidance
Manage personnel scheduling and project deadlines
Monitor office inventory and organizational costs
Encourage effective communication across the organization

Skills and qualifications

Bachelor’s degree of Administration, General Management or related field
Minimum 3 years of working experience in the specific field
Highly analytical with excellent problem-solving skills
Empathetic leadership style
Capable of clearly communicating with others
Superb organizational and time-management abilities
An understanding of basic arithmetic
Competent computer literacy

Preferred qualifications

Managerial experience in an office setting
Deep understanding of budgeting best practices
In-depth knowledge of Microsoft Office or Google Suite
Outstanding strategic planning abilities
Comprehensive understanding of office management processes
Demonstrable resourcefulness in high-stress situations

2-Administration Assistant

Category: Assistant, Business Administration
Type : officer
Location: Phnom Penh
Schedule:Full-time
Salary: Negotiation based on capacity and qualification

Working hour: Monday-Sunday, 8:00am-7:00pm (120 minutes lunch break)

Day off one day per week

Apply to: HR and Admin Manager at Head Office or Via Telegram: 086 737 372

Administration Assistant job description

The administration assistant will be undertaking the duties that involve managing administrative tasks, overseeing operational logistics, purchasing, and assisting HR and administration managers on tasks as described below:

Responsibilities

Oversee clinic equipment and ensure that equipment and assets are rightly used and returned properly
Control on office supplies, stationery supplier available in stock.
Yearly count and update of fixed assets each year.
Assist in preparing staff retreats, such as organizing events, accommodations, travel, etc
Control and monitor any request to booking the meeting room, coordinator on slide projector and make sure it’s well organizing
Working closely with other departments and staff to organize dental room operation
Organize training sessions, workshops, and activities for the department section in charge.
Any other task as assigned by HR and Admin Manager
Summery Monthly Reports

Requirements

Bachelor’s degree of Administration, General Management or related field
Minimum 1 year of working experience in the specific field
Honest, highly responsible, and reliable
Good computer literacy (Internet and email, Ms. Word, Excel, Outlook)
Ability to manage multiple tasks.
Good at communication skills and self-motivated
Good integrity, positive attitude, helpfulness, high commitment, competence, and motivation
Good in English (Writing, Speaking, listening)

3-Customer Services

Objectives of this role

Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
Identify and address customer needs with a goal of total satisfaction
Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
Meet customer-service department sales targets, generating leads when opportunities arise
Follow company guidelines and procedures for communications with minimal supervision
Recommend improvements to company processes for efficiency

Responsibilities

Build expert, dynamic knowledge of the company’s products and services
Conduct research with available resources to satisfy customer inquiries
Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Skills and qualifications

Bachelor’s degree of business administration or related field
Successful experience in a corporate environment
Strong communication skills, including active listening and clear articulation
Ability to solve problems, alleviate conflicts, and escalate tactfully
Ability to multitask, manage time, and prioritize
Ability to work individually and as a team member

Preferred skills and qualifications

Experience in sales
Experience in a call-center environment
Proven track record of meeting or exceeding sales quotas

4-Dental Assistant

Category:Assistant
Type : officer
Location:Phnom Penh
Schedule:Full-time
Salary: Negotiation based on capacity and qualification

Working hour: Monday-Sunday, 7:00am-7:00pm (120 minutes lunch break)

Responsibilities

Supports dental care delivery by preparing the treatment room, patient, instruments, and materials.
Performs procedures in compliance with the Dental Practice Act.
Prepares treatment room for patient by following prescribed procedures and protocols.
Readies patient for dental treatment by welcoming, comforting, seating, and draping patient.
Provides information to patients and employees by answering questions and requests.
Assembles instrumentation by sterilizing and delivering instruments to treatment area, positioning instruments for dentist’s access, suctioning, and passing instruments.
Provides materials by selecting, mixing, and placing materials on instruments and in the patient’s mouth.
Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.
Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
Documents dental care services by charting in patient records.
Maintains patient confidence and protects operations by keeping information confidential.
Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
Protects patients and employees by adhering to infection-control policies and protocols.
Ensures operation of dental equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
Contributes to team effort by accomplishing related results as needed.

Required skills and qualifications

Dental health maintenance
Use of dental technology
Infection control
Patient services
Creating a safe, effective environment
Listening
Teamwork
Bedside manner
Health promotion and maintenance
Use of medical technologies
Performing diagnostic procedures

Preferred skills and qualifications

Experience in dental assistant at least 2 years

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