Job Announcement

Real Teeth Dental Hospital

The trusted dental services in Cambodia.

Available Positions:

• 1. Dentists (05 positions)
• 2. Dental Assistants (05 positions)
• 3. Admin and Operations officer (02 positions)
• 4. Customers Services officer (02 positions)

1. Dentists (05 positions)

Responsibilities

• Meet and discuss with patients to confirm their dental concerns and problems.
• Conduct investigation and inspection of patient’s oral health in addition to X-Rays, tests, etc.
• Diagnose and treat dental conditions, such as cavities, gum diseases, and tooth decay.
• Develop treatment plans for patients based on their oral health needs.
• Perform dental procedures, including fillings, extractions, and root canals.
• Educate patients on proper oral hygiene practices and preventive care.
• Maintain accurate patient records and documentation of treatments.
• Prescribe painkillers or antibiotics as and when necessary.

Required skills and qualifications

• Doctor of Dental Medicine (DMD) or Doctor of Dental Surgery (DDS) degree from an accredited dental school.
• State dental license to practice.
• Clinical experience as a dentist is a plus.
• Effective communication skills for patient interactions and team collaboration.
• Manual dexterity and attention to detail for precise dental procedures.
• Compassion and patience when addressing patient concerns.
• Problem-solving skills for developing customized treatment plans.

Preferred skills and qualifications

• Clinical experience of at least 2 years.

2. Dental Assistants (05 positions)

Responsibilities

• Supports dental care delivery by preparing treatment room, patient, instruments, and materials.
• Performs procedures in compliance with the Dental Practice Act.
• Prepares treatment room for patient by following prescribed procedures and protocols.
• Readies patient for dental treatment by welcoming, comforting, seating, and draping patient.
• Provides information to patients and employees by answering questions and requests.
• Assembles instrumentation by sterilizing and delivering instruments to treatment area, positioning instruments for dentist’s access, suctioning, and passing instruments.
• Provides materials by selecting, mixing, and placing materials on instruments and in the patient’s mouth.
• Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.
• Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
• Documents dental care services by charting in patient records.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Protects patients and employees by adhering to infection-control policies and protocols.
• Ensures operation of dental equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
• Contributes to team effort by accomplishing related results as needed.

Required skills and qualifications

• Dental health maintenance & Use of dental technology
• Infection control
• Patient services & Bedside manner
• Creating a safe, effective environment
• Listening & Teamwork
• Health promotion and maintenance
• Use of medical technologies & Performing diagnostic procedures

Preferred skills and qualifications

• Experience as a dental assistant for at least 2 years.

3. Admin and Operations officer (02 positions)

Job Description

The Administration Assistant will undertake duties that involve managing administrative tasks, overseeing operational logistics, purchasing, and assisting the HR and Administration Manager.

Responsibilities

• Oversee clinic equipment and ensure that equipment/assets are rightly used and returned properly.
• Control office supplies and stationery available in stock.
• Yearly count and update of fixed assets.
• Assist in preparing staff retreats (organizing events, accommodation, and travel, etc.).
• Control and monitor any request for booking the meeting room, coordinate the slide projector, and ensure it’s well organized.
• Work closely with other departments and staff to organize dental room operations.
• Organize training sessions, workshops, and activities for the department section in charge.
• Summary Monthly Reports.
• Any other tasks as assigned by the HR and Admin Manager.

Requirements

• Bachelor’s degree in Administration, General Management, or related field.
• Minimum 1 year of working experience in the specific field.
• Honest, highly responsible, and reliable.
• Good computer literacy (Internet and E-mail, MS Word, Excel, Outlook).
• Ability to manage multiple tasks.
• Good communication skills and self-motivated.
• Good integrity, positive attitude, helpful, high commitment, competence, and motivation.
• Good in English (Writing, Speaking, Listening).

4. Customer Services Officer (02 positions)

Responsibilities

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.
• Identify and address customer needs, with a goal of total satisfaction.
• Provide expert answers to questions about products, pricing, and availability while presenting the value of our product and services portfolio to customers.
• Meet customer-service department sales targets, generating leads when opportunities arise.
• Follow company guidelines and procedures for communications with minimal supervision.
• Recommend improvements to company processes for efficiency.
• Build expert, dynamic knowledge of the company’s products and services.
• Conduct research with available resources to satisfy customer inquiries.
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties.
• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell.
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review.

Skills and qualifications

• Bachelor’s degree in business administration or related field.
• Successful experience in a corporate environment.
• Strong communication skills, including active listening and clear articulation.
• Ability to solve problems, alleviate conflicts, and escalate tactfully.
• Ability to multitask, manage time, and prioritize.
• Ability to work individually and as a team member.

Preferred skills and qualifications

• Experience in sales.
• Experience in a call-center environment.
• Proven track record of meeting or exceeding sales quotas.

How to Apply

Interested candidates can apply with their CV to our head office or via HR Telegram.

Telegram: 015 485 891

Apply to: HR and Admin Manager