We are Real Teeth Dental Clinic (RTDC) now looking for a qualified candidate to fulfill the position below:
1: Admin and Operations Manager (01 position)
2: Admin and Operations officer (02 position)
3: Customers Services officer (02 positions)
4: Dental Assistants (03 positions)
Interested candidates can apply their CV to our head office or via HR telegram. 086 737 372
1-Admin and Operations Manager
- Category: Business Administration, Operations Management
- Type: Management Team
- Location:Phnom Penh
- Schedule:Full-time
- Salary: Negotiation based on capacity and qualification
Working hour: Monday-Friday, 8:00am-7:00pm (120 minutes lunch break), Day off one day per week
Apply to: HR and Admin Manager at Head Office or Via Telegram: . 086 737 372
Admin and Operations Manager will be undertaking the duties that involve managing administrative tasks and HR, and assist brand manager on tasks as described below:
Administration manager job description
Real Teeth Dental Clinic (RTDC) is looking for a skilled professional to supervise the organization’s administration systems. The administration manager will be responsible for planning, streamlining, and executing administrative workflows and procedures. They will oversee a team that focuses on new personnel recruiting and training and allocate responsibilities and office space to all staffers. The administration manager will also assess personnel performance, provide guidance, and implement process changes to enhance overall efficiency.
Objectives of this role
- Recruit and onboard high-quality personnel that can advance RTDC’s goals
- Establish conduct and workflow standards across the organization
- Remove productivity roadblocks as they emerge
- Ensure processes and procedures comply with relevant policies and regulations
- Streamline business operations to keep costs within established budgets
- Drive smooth organizational operations throughout the workday
Responsibilities
- Direct personnel recruitment and training processes
- Plan and streamline all administrative procedures
- Assess team performance to identify opportunities for coaching and guidance
- Manage personnel scheduling and project deadlines
- Monitor office inventory and organizational costs
- Encourage effective communication across the organization
Skills and qualifications
- Bachelor’s degree of Administration, General Management or related field
- Minimum 3 years of working experience in the specific field
- Highly analytical with excellent problem-solving skills
- Empathetic leadership style
- Capable of clearly communicating with others
- Superb organizational and time-management abilities
- An understanding of basic arithmetic
- Competent computer literacy
Preferred qualifications
2-Administration Assistant
- Category: Assistant, Business Administration
- Type : officer
- Location: Phnom Penh
- Schedule:Full-time
- Salary: Negotiation based on capacity and qualification
Working hour: Monday-Sunday, 8:00am-7:00pm (120 minutes lunch break)
Day off one day per week
Apply to: HR and Admin Manager at Head Office or Via Telegram: 086 737 372
Administration Assistant job description
The administration assistant will be undertaking the duties that involve managing administrative tasks, overseeing operational logistics, purchasing, and assisting HR and administration managers on tasks as described below:
Responsibilities
- Oversee clinic equipment and ensure that equipment and assets are rightly used and returned properly
- Control on office supplies, stationery supplier available in stock.
- Yearly count and update of fixed assets each year.
- Assist in preparing staff retreats, such as organizing events, accommodations, travel, etc
- Control and monitor any request to booking the meeting room, coordinator on slide projector and make sure it’s well organizing
- Working closely with other departments and staff to organize dental room operation
- Organize training sessions, workshops, and activities for the department section in charge.
- Any other task as assigned by HR and Admin Manager
- Summery Monthly Reports
Requirements
3-Customer Services
Objectives of this role
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs with a goal of total satisfaction
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
- Meet customer-service department sales targets, generating leads when opportunities arise
- Follow company guidelines and procedures for communications with minimal supervision
- Recommend improvements to company processes for efficiency
Responsibilities
- Build expert, dynamic knowledge of the company’s products and services
- Conduct research with available resources to satisfy customer inquiries
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
- Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review
Skills and qualifications
- Bachelor’s degree of business administration or related field
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems, alleviate conflicts, and escalate tactfully
- Ability to multitask, manage time, and prioritize
- Ability to work individually and as a team member
Preferred skills and qualifications
- Experience in sales
- Experience in a call-center environment
- Proven track record of meeting or exceeding sales quotas
4-Dental Assistant
- Category:Assistant
- Type : officer
- Location:Phnom Penh
- Schedule:Full-time
- Salary: Negotiation based on capacity and qualification
Working hour: Monday-Sunday, 7:00am-7:00pm (120 minutes lunch break)
Responsibilities
- Supports dental care delivery by preparing the treatment room, patient, instruments, and materials.
- Performs procedures in compliance with the Dental Practice Act.
- Prepares treatment room for patient by following prescribed procedures and protocols.
- Readies patient for dental treatment by welcoming, comforting, seating, and draping patient.
- Provides information to patients and employees by answering questions and requests.
- Assembles instrumentation by sterilizing and delivering instruments to treatment area, positioning instruments for dentist’s access, suctioning, and passing instruments.
- Provides materials by selecting, mixing, and placing materials on instruments and in the patient’s mouth.
- Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.
- Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
- Documents dental care services by charting in patient records.
- Maintains patient confidence and protects operations by keeping information confidential.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Protects patients and employees by adhering to infection-control policies and protocols.
- Ensures operation of dental equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
- Contributes to team effort by accomplishing related results as needed.
Required skills and qualifications
- Dental health maintenance
- Use of dental technology
- Infection control
- Patient services
- Creating a safe, effective environment
- Listening
- Teamwork
- Bedside manner
- Health promotion and maintenance
- Use of medical technologies
- Performing diagnostic procedures
Preferred skills and qualifications
- Experience in dental assistant at least 2 years
